Terms and conditions

Welcome to PrimeTray.in. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully.

1. General

PrimeTray.in is owned and operated by us to provide a convenient online platform for customers to purchase various products. These Terms & Conditions govern your use of the site and all purchases made through it.

If you do not agree to these terms, please do not use our website.

2. Account & Registration

• You may be required to register an account to access certain services.
  
• You agree to provide accurate, current, and complete information during registration.
  
• You are solely responsible for maintaining the confidentiality of your account credentials.
  
• PrimeTray.in reserves the right to suspend or terminate accounts at its sole discretion.
  

3. Eligibility

Use of PrimeTray.in is available only to individuals who are at least 18 years of age or using under parental/guardian supervision.

4. Pricing & Payment

• All prices listed are in INR (₹) and inclusive of applicable taxes unless stated otherwise.
  
• We make every effort to ensure accurate pricing but reserve the right to correct errors or cancel orders.
  
• We accept secure payment through various methods including UPI, debit/credit cards, net banking, and COD (where available).
  

5. Shipping & Delivery

• Delivery times may vary depending on your location and product availability.
  
• PrimeTray.in is not liable for delays caused by courier/logistics partners.
  
• Shipping costs, if applicable, will be displayed during checkout.
  

6. Returns & Refunds

• Please refer to our full Return & Refund Policy for detailed information.
  
• Returns are accepted under specific conditions and within the return window.
  
• Refunds are processed after product verification and may take 5–7 business days.
  

7. Product Descriptions

We strive to be as accurate as possible. However, we do not warrant that product descriptions or other content is 100% accurate, complete, or error-free.

8. User Conduct

You agree not to:

• Use the website for unlawful or fraudulent purposes
  
• Post or transmit harmful, obscene, or offensive content
  
• Attempt to breach the website’s security or infrastructure
  

9. Intellectual Property

All content on PrimeTray.in including logos, product images, banners, texts, and videos are the property of PrimeTray or its vendors and are protected by copyright and trademark laws. Unauthorized use is strictly prohibited.

10. Limitation of Liability

PrimeTray.in shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services or products.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the site after any changes constitutes your acceptance of the new Terms.

12. Governing Law

These terms are governed by the laws of India. Any disputes will be resolved under the jurisdiction of courts located in India.

13. Contact Us

For any queries related to these Terms & Conditions, please contact:
📧 primetray.in@gmail.com