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Thank you for choosing PrimeTray.in. We are committed to delivering your products in a safe, timely, and efficient manner. Please read our shipping policy carefully to understand how your orders will be processed.
1. Shipping Coverage
We deliver across India, including major cities and remote areas through our trusted delivery partners.
2. Shipping Time
- Order Processing Time: 1–2 business days
- Delivery Time: 3–7 business days (depending on your location)
Note: Delivery to remote areas or during peak seasons may take longer.
3. Shipping Charges
- Free Shipping on all prepaid orders above ₹499.
- A standard shipping fee of ₹40–₹60 may apply to orders below ₹499 or for Cash on Delivery (COD) orders, based on the product and location.
4. Order Tracking
Once your order is shipped, you will receive an email and/or SMS with the tracking ID and a link to track your shipment in real time.
5. Undelivered or Rejected Orders
- If the order is not accepted at the time of delivery or is undeliverable due to incorrect address, it will be returned to us.
- In such cases, re-shipping charges may apply if you want the product to be shipped again.
6. Bulk Orders
For business or bulk orders, please contact us at primetray.in@gmail.com before placing the order to discuss shipping and delivery arrangements.
7. Packaging
We take utmost care to package your items securely to avoid damage in transit. If you receive a damaged package, please refuse delivery and contact us immediately.
8. Delays
While we strive to deliver on time, PrimeTray.in is not responsible for delays caused by:
- Natural disasters
- Political unrest
- COVID-19 restrictions
- Courier issues or unforeseen events
We will always keep you updated in such situations.
9. Contact Us
If you have any questions or concerns about shipping, feel free to reach out:
📧 primetray.in@gmail.com
📞 +91 89073 71541